Template Support
Help with a template you’ve bought. Replies within 2 working days.
01Getting help
Email support@ajldigitalstudio.co.uk with the template name and your order reference. You’ll get a reply from the person who designed it, within 2 working days.
Screenshots, or a preview link to your Framer project, make it much quicker to help.
AJL Digital Studio is the trading name of Adam Lee, a sole trader based in the United Kingdom.
02Haven’t received your template?
Your template will be delivered by email within 24 hours of purchase. The email contains a Framer remix link and a step-by-step setup guide (PDF). Check your spam or promotions folder, and the inbox for the email address you used at checkout.
Still nothing 24 hours after your purchase? Email with your order reference and it’ll be resent.
03What support covers
- remix links that don’t open or don’t copy correctly
- questions about the setup guide, CMS collections, styles and components
- anything in the template that doesn’t work as shown in the live preview
04What it doesn’t cover
- custom design or development changes beyond the template
- Framer account, billing, domain or plan questions, which are for Framer’s own support
- third-party integrations you add yourself
Need changes made for you? That’s available as paid work: get in touch.
05Framer plans
You’ll need a Framer account to use a template. Remixing the template into your Framer account is free, and you can edit and preview it on Framer’s free plan. Publishing on your own domain, and some features and usage limits, need a paid Framer site plan, billed by Framer separately and not included in the template price. Check Framer’s current pricing before you buy.
06Licence and refunds
See the template licence for what you can do with a template, and the refund policy if something isn’t right.